Terms of service

Welcome to DKIVA. By accessing our website or purchasing from our store, you agree to the following Terms of Service.

1. Products and Information
We make every effort to display our products, descriptions, images, colors, and prices as accurately as possible. However, actual product colors or appearance may vary slightly depending on your device or screen settings.

2. Orders
All orders are subject to availability and confirmation. DKIVA reserves the right to cancel or refuse an order in cases of pricing errors, suspected fraud, product unavailability, or other reasonable circumstances. If payment has already been made for a cancelled order, the applicable amount will be refunded.

3. Prices and Payments
Prices displayed on our website are shown in the currency indicated at checkout. Any applicable taxes, delivery charges, or other fees will be displayed where required before the order is completed.

4. Shipping and Delivery
Delivery times are estimates and may vary depending on the destination, courier, availability, and circumstances outside our control. Please ensure that your delivery information is accurate before completing your order.

5. Returns and Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy. Certain beauty, personal-care, lash, hair-care, and hair-extension products may not be eligible for return after opening or use for hygiene and safety reasons, except where required by applicable law.

6. Product Use
Customers are responsible for reading and following all product instructions and warnings. Where appropriate, we recommend performing a patch test before using cosmetic or beauty products. Discontinue use if irritation occurs and seek appropriate professional advice when necessary.

7. Intellectual Property
The DKIVA name, branding, website content, graphics, photographs, and other materials belonging to DKIVA may not be copied, reproduced, or used without permission, except where permitted by law.

8. Limitation of Liability
To the extent permitted by applicable law, DKIVA will not be responsible for losses resulting from improper use of products or failure to follow product instructions. Nothing in these Terms limits any rights or remedies that cannot legally be excluded.

9. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be available on our website.

10. Contact Us
If you have any questions about these Terms, please contact DKIVA using the contact information provided on our website.