Shipping policy

Thank you for shopping with DKIVA. We aim to process and deliver your order as quickly and carefully as possible.

Order Processing
Orders are normally processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

Delivery within the UAE
Estimated delivery time is 1–3 business days after dispatch, depending on the delivery location and courier service.

Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number. DKIVA is not responsible for delays caused by incorrect or incomplete delivery information.

Delivery Delays
Delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, or other circumstances outside our control.

Damaged or Missing Orders
If your order arrives damaged, contains an incorrect item, or you experience an issue with your delivery, please contact us within 48 hours of receiving the order, providing your order number and clear photos where applicable.

International Shipping
International shipping availability, delivery times, and charges may vary by destination and will be shown at checkout when available.

Contact Us
For any questions regarding shipping or delivery, please contact DKIVA using the contact information provided on our website.